Reference

How Our Policies Protect Your Account

Every account on anibet operates under a clear set of terms — your rights, our obligations, and the rules that apply where local law permits access.

Account TermsData & PrivacyCookie PolicyGCash / Maya / InstaPay ContextContact Rights
anibet How Our Policies Protect Your Account
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, want to request a copy of your personal data, or need to flag a concern about how your account information is handled, these are the channels to use. Each path connects you directly to the team responsible for policy and account compliance.

Team online

Live Chat

Open live chat from the account menu on mobile or desktop. Use this for urgent questions about a transaction, account access, or a policy point you need clarified quickly.

Email Support

Send a detailed request to our support email for data access, account-closure requests, or written confirmation of how a specific policy applies to your account.

Account Help Centre

The Help Centre inside your account wallet lists policy summaries and links to current versions of our terms, privacy policy, and cookie settings in one place.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Account

We keep your account data under encryption at rest and in transit. When you log in via mobile — whether through the browser on your phone or a saved shortcut — the session is authenticated and your payment details, including linked GCash or Maya credentials, are never exposed in plain text. Here is how we approach each key area of your legal relationship with us.

Data Retention

We keep your account records for as long as your account is active and for the period required under applicable law after it closes. You may request a summary of what we hold at any time.

Cookie Control

Session cookies keep your mobile login continuous across pages. You can review and adjust non-essential cookie categories through your browser settings without affecting your account access.

Account Security

Login uses OTP verification tied to your registered mobile number. If we detect a login attempt from an unrecognised device, access is paused until you confirm it through the OTP sent to your phone.

Requesting Changes

To update personal details, request data deletion, or dispute a policy decision, submit a written request via email support. We aim to acknowledge it and confirm next steps within a clear timeline.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rights, personal data, and how our policies work in practice for players in the Philippines.

Our terms apply to every account holder where access is permitted under local law. Eligibility depends on your jurisdiction and on meeting the account requirements set out during registration.

Yes. Send a written request through our email support channel and we will confirm what data we hold on your account, how it is used, and how long it is retained.

Session cookies keep you logged in as you move between pages on your phone. They do not store your GCash or Maya credentials — those are handled through your e-wallet app directly.

We retain your records for the period required by applicable law after closure. Once that period ends, personal data is deleted or anonymised in line with our privacy policy.

Contact us via live chat or email with your account details and a description of the decision. Our compliance team will review it and respond with their findings in writing.

The same account terms apply regardless of which local payment rail you use. GCash, Maya, and InstaPay are all accepted methods, and your rights under the terms do not differ between them.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.