Reference

How anibet Handles Your Personal Information

This Privacy Policy tells you exactly what data anibet collects when you open an account, make a deposit via GCash, Maya or InstaPay, or contact our support team — and how we keep that information secure.

Account data protectionGCash, Maya, InstaPay transaction privacyYour right to access and correct dataClear data retention rules
anibet How anibet Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Concerns

If you have a question about your personal data — whether that is correcting a detail, requesting a copy of your records, or asking us to delete information — you can reach our data support team through three direct channels. We aim to acknowledge privacy requests within one business day and respond in full within the period required by applicable law.

Team online

Live Chat

Open the live chat window in your account dashboard to raise a privacy request or flag a data concern directly with our support team during operating hours.

Email Support

Send a written privacy request to our support email address found in your account settings. Include your registered mobile number so we can verify your identity before acting.

Account Help Centre

Log in and navigate to the Help section of your account to submit a formal data request form. This path creates a tracked ticket so you can follow its status.

DATA HANDLING PRACTICE

How We Protect and Manage Your Data

Your account data is handled with specific technical controls at every stage — from the moment you log in on mobile to when a GCash cashout is confirmed. Here is how we approach the four areas that matter most to you as an account holder.

Account Security

Every login session on mobile and desktop is protected by OTP verification sent to your registered number. We do not share your account credentials with third parties outside our verified payment processors.

Cookie and Session Data

We use session cookies to maintain your login state as you switch between mobile and desktop. You can manage cookie preferences through your browser settings; disabling them may affect account functionality.

Data Retention Rules

We keep your account and transaction records for the period required under applicable Philippine law. Once that period expires and your account is closed, personal data is deleted or anonymised according to our internal retention schedule.

Third-Party Sharing Limits

Your data is shared only with the payment processors that handle GCash, Maya and InstaPay transactions, and with identity verification services where local law requires it. No marketing data sale to third parties.

Answers to Your Privacy Policy Questions

These are the questions we hear most from account holders in the Philippines about how anibet handles personal data. If your question is not here, reach our team via live chat or the Help Centre in your account.

We collect your name, email, mobile number and date of birth at registration. When you deposit via GCash, Maya or InstaPay, the transaction reference is logged against your account for verification purposes.

No. Your e-wallet PIN and linked bank credentials are never stored on our servers. Payment processing is handled by the respective payment gateway; we only receive a confirmed transaction reference.

Log in, go to the Help section of your account and submit a data access request form. You can also email our support team directly. We verify your identity before releasing any records.

Yes, where permitted by applicable Philippine data privacy law. Certain transaction records must be retained for a legally defined period. Outside those obligations, we will delete your data upon a verified written request.

We do not sell your data to third-party marketers. Data is shared only with payment processors handling GCash, Maya and InstaPay, and with identity verification services where local law requires it.

Session cookies keep you logged in as you switch between your phone browser and desktop. You can disable cookies in your browser, but some account features — including your saved payment methods — may not work correctly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.